Assessing the Impact of Performance Management Systems on Organizational Efficiency A Case Study of Eastern Water and Sanitation Company Limited
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Date
2025
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International Journal of Research Publication and Reviews
Abstract
This study examines the effectiveness of the Performance Management System (PMS) at Eastern Water and Sanitation Company Limited (EWSC) in enhancing organizational efficiency and employee performance. Despite its adoption, anticipated productivity gains remain unrealized, prompting an evaluation of its impact, challenges, and areas for improvement. Grounded in Goal-Setting and Expectancy Theories, the research employs a mixed-methods approach, integrating quantitative surveys and qualitative interviews with employees and supervisors. Findings indicate that while PMS promotes accountability and performance tracking, inconsistencies in implementation, limited supervisor training, and infrequent feedback hinder its effectiveness. Employees highlight concerns over subjective evaluations, lack of standardization, and resistance to structured appraisals. Additionally, the manual nature of PMS exacerbates inefficiencies, delaying performance reviews and tracking. The study recommends enhanced supervisor training, real-time feedback mechanisms, and a standardized evaluation framework to strengthen PMS effectiveness. Integrating PMS with HR systems, fostering a culture of continuous improvement, and leveraging semi-digital solutions can streamline performance tracking while
ensuring fairness and transparency. These interventions will help EWSC optimize employee satisfaction, align performance evaluations with corporate goals, and enhance service delivery efficiency. This research contributes to the understanding of PMS in public utilities, providing practical insights for organizational leaders, HR policymakers, and performance management scholars.
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Keywords
Performance Management System, Goal-Setting Theory, Expectancy Theory, Employee Performance, Organizational Efficiency, Public Utilities, Workforce Development, Performance Appraisals.