Assessing the Impact of Performance Management Systems on Organizational Efficiency A Case Study of Eastern Water and Sanitation Company Limited

Simple item page
dc.contributor.authorNagarajan, Sankara Nayagam
dc.date.accessioned2025-07-23T13:04:44Z
dc.date.available2025-07-23T13:04:44Z
dc.date.issued2025
dc.description.abstractThis study examines the effectiveness of the Performance Management System (PMS) at Eastern Water and Sanitation Company Limited (EWSC) in enhancing organizational efficiency and employee performance. Despite its adoption, anticipated productivity gains remain unrealized, prompting an evaluation of its impact, challenges, and areas for improvement. Grounded in Goal-Setting and Expectancy Theories, the research employs a mixed-methods approach, integrating quantitative surveys and qualitative interviews with employees and supervisors. Findings indicate that while PMS promotes accountability and performance tracking, inconsistencies in implementation, limited supervisor training, and infrequent feedback hinder its effectiveness. Employees highlight concerns over subjective evaluations, lack of standardization, and resistance to structured appraisals. Additionally, the manual nature of PMS exacerbates inefficiencies, delaying performance reviews and tracking. The study recommends enhanced supervisor training, real-time feedback mechanisms, and a standardized evaluation framework to strengthen PMS effectiveness. Integrating PMS with HR systems, fostering a culture of continuous improvement, and leveraging semi-digital solutions can streamline performance tracking while ensuring fairness and transparency. These interventions will help EWSC optimize employee satisfaction, align performance evaluations with corporate goals, and enhance service delivery efficiency. This research contributes to the understanding of PMS in public utilities, providing practical insights for organizational leaders, HR policymakers, and performance management scholars.
dc.identifier.issn2582-7421
dc.identifier.urihttps://ds.dmiseu.org/handle/123456789/34
dc.language.isoen
dc.publisherInternational Journal of Research Publication and Reviews
dc.subjectPerformance Management System
dc.subjectGoal-Setting Theory
dc.subjectExpectancy Theory
dc.subjectEmployee Performance
dc.subjectOrganizational Efficiency
dc.subjectPublic Utilities
dc.subjectWorkforce Development
dc.subjectPerformance Appraisals.
dc.titleAssessing the Impact of Performance Management Systems on Organizational Efficiency A Case Study of Eastern Water and Sanitation Company Limited
dc.typeArticle

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Assessing the Impact of Performance Management Systems on Organizational Efficiency A Case Study of Eastern Water and Sanitation Company Limited- Sanjara nayagam.pdf
Size:
287.09 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download

Collections

Management