Management

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https://ds.dmiseu.org/handle/123456789/28

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Browsing Management by Subject "Customer Satisfaction"

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    Challenging Women! Customer Satisfaction Towards Female Condom
    (International Journal of Transformation in Operational & Marketing Management, 2018) Mzumara, Eliza
    In a globalized world, women face a lot of hurdles in asserting their human, legal and constitutional rights. The women's sexuality is now openly discussed and portrayed on television, in magazines, and on the Internet. The majority of the young women were affected by HIV. The objective of the present study is to know the problem faced by women during sex and analyzing the satisfaction level of female condoms in Zambia among school students and college students across Lusaka region. The statistical package for social science (SPSS) has been used to analyse the data for this research. The collected data were analysed by using appropriate statistical tools. It is also suggested that the government and non-governmental organizations should contribute in the rehabilitation and providing minimum need for women in Zambia.
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    Effects of Kaizen Solutions on Organization performance A case study on road development agency & specilaized systems ltd, Zambia
    (International Journal of Scientific Research and Engineering Development-–, 2022) Kamwale, Kalonga; Ramasamy, Sakthivel
    Kaizenis a Japanese word which mean continuous improvement. In Japan most of the organizations, for example Toyota Motor Corporation, employed Kaizen over a long period of time and it is now part of the company’s culture and daily operation (Meldi S., 2018). In 1950 Toyota implemented quality circles leading to the development of Toyota’s unique “Toyota Production Systems.” Toyota production System is “a system of continuous improvement in quality, technology, processes, company culture, productivity, safety and leadership (Qualitiamo K., 2016).The study determined that Kaizen solutions improves organisational performance in terms of employee’s motivation, quality of products and service etc. The respondents were selected using stratified random sampling at all levels of the organization hierarch in order to reach a wide area and collect the desired information relating to Kaizen solutions and organization performance. Obtained results from the study indicate that there is a significant relationship between Kaizen solutions and organizational performance since the p-value = 0.00 was less than 0.05.This implies that Kaizen has an impact on organization performance through organization culture, employee motivation, and product and service quality to attain customer satisfaction. The study further recommends that it is vital to implement and educate or organizations on the key benefits of Kaizen solutions to improve organizational performance.